Refund & Cancellation Policy
We want you to be happy with AstroSight. Here's exactly when refunds apply to our digital services.
Last updated: June 28, 2026
Registered company
AstroSight Services Pvt Ltd
Secure payments
Razorpay & PayPal
100% digital
Instant report delivery
Real human support
Replies within 24h
Thank you for choosing AstroSight Services Pvt Ltd. AstroSight provides digital products and services only — astrology reports (PDF), AI-assisted chat consultations, wallet credits, and subscriptions. There is no physical shipping, and therefore no physical returns. This policy explains when a refund applies.
Payment issues
Duplicate or failed charges fully refunded
Not delivered
Paid but not received? We resend or refund
5–7 business days
Approved refunds to original method
1. Eligible for a refund
Because our products are delivered digitally, we issue refunds in the following situations:
- Duplicate payment — you were charged more than once for the same order.
- Payment deducted but the order failed or was never created.
- A paid report or service was not delivered within the stated timeframe and our team is unable to deliver it.
- A clear technical error on our side (e.g., a corrupted or wrong report that we cannot correct).
In most delivery issues we will first offer to resend or regenerate your report at no cost. If we cannot make it right, you will receive a full refund.
2. Not eligible for a refund
As digital goods are consumed on delivery, the following are generally non-refundable:
- A report or consultation that has been delivered and accessed, where there is no delivery or technical fault.
- Dissatisfaction with the astrological guidance itself. Astrology is interpretive and provided for guidance and reflection — outcomes cannot be guaranteed.
- Change of mind after a digital report has been generated and delivered.
- Promotional or bonus wallet credits, and free/discounted items.
3. Wallet credits
Funds you add to your AstroSight wallet can be used for any paid service on the platform. Purchased wallet balance that has not been spent may be refunded on request, subject to verification. Promotional or bonus credits are not redeemable for cash and are non-refundable.
4. Subscriptions
You can cancel a subscription at any time from your account or by contacting support. On cancellation you retain access until the end of the current billing period; we do not provide partial refunds for the unused portion of a billing period unless required by law.
5. How to request a refund
Email us at support@astrosight.ai or use our support form within 7 days of the transaction. Please include:
- The name and email/phone used at checkout
- Your order or payment reference number
- A short description of the issue
We review every request and respond within 2 business days. Approved refunds are issued to your original payment method within 5–7 business days; the time it takes to appear depends on your bank or card issuer.
6. Governing Law
This Refund & Cancellation Policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.
7. Contact Us
For any question about this policy or a refund request, contact us:
Phone / WhatsApp
+91 8660128377Website
https://astrosight.aiRegistered Address
AstroSight Services Pvt Ltd, 27th Main, PP Layout (Purnapragnya Layout), Uttarahalli, Bengaluru, Karnataka 560061, India
By purchasing from AstroSight, you acknowledge that you have read and agree to this Refund & Cancellation Policy.