Privacy Policy
Last updated: August 11, 2025
This document is an electronic record generated under the provisions of the Information Technology Act, 2000 and the applicable rules, including any amendments. This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Astrosight Services Pvt Ltd ("AstroSight," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website https://astrosight.ai or use our services.
By using AstroSight, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, date of birth, time of birth, place of birth
- Profile Information: Gender, preferred language, marital status, occupation (optional)
- Contact Details: Address, alternative phone numbers
- Communication: Information from your interactions with our customer service team
Payment Information
- Billing Information: Billing name, billing address, and payment method when you purchase our services
- Payment Processing: We use third-party payment gateways/aggregators including CC Avenue to process your payments
- Important: We NEVER collect or store your credit card number, expiry date, or other sensitive payment details on our servers
- All payment data is encrypted and processed through Payment Card Industry Data Security Standard (PCI-DSS) compliant systems
Usage Information
We automatically collect certain information about your use of our services, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on our platform, features used
- Location Data: General location information (city/region level) for service personalization
- Session Data: Information about your astrological consultations and app interactions
Astrological Information
- Birth Details: Date, time, and place of birth for chart calculations
- Consultation Records: Questions asked, readings provided, astrologer interactions
- Preferences: Astrological interests, notification preferences, service preferences
How We Use Your Information
We use the collected information to:
Service Provision
- Provide personalized astrological readings and predictions
- Generate birth charts and compatibility reports
- Facilitate consultations with astrologers
- Send daily, weekly, and monthly horoscopes
- Deliver premium features and services
Communication
- Communicate with you about your orders, inquiries, or service requests
- Send promotional emails or newsletters (with your consent)
- Provide customer support and respond to your questions
- Send service-related notifications and updates
Platform Improvement
- Analyze usage patterns to improve our services
- Conduct research and analysis for service enhancement
- Develop new features and astrological tools
- Ensure platform security and prevent fraud
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent illegal activities
- Protect our rights and the rights of our users
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers
- Astrologers: We share necessary information with our verified astrologers to provide consultations
- Payment Processors: CC Avenue and other payment partners receive billing information for transaction processing
- Technology Partners: Cloud storage providers, analytics services, and communication platforms
- Delivery Partners: For physical product deliveries (if applicable)
Legal Requirements
- When required by law, court order, or government request
- To protect our rights, property, or safety, or that of our users
- In connection with legal proceedings or investigations
- To comply with regulatory requirements
Business Transfers
- In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Security Measures
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Servers: Data stored on secure servers with appropriate firewalls and monitoring
Payment Security
- All payment processing is handled by PCI-DSS compliant payment gateways
- We do not store credit card information on our servers
- Payment data is encrypted using industry-standard protocols
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods
- Account Information: Retained while your account is active and for a reasonable period after deactivation
- Consultation Records: Maintained to provide ongoing astrological insights and service continuity
- Payment Records: Retained as required by financial regulations and tax laws
- Usage Data: Anonymized and aggregated for analytical purposes
Your Rights
You have the right to:
- Access: Request access to your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain uses of your personal information
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, contact us at admin@astrosight.ai.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand user behavior and improve our services
- Marketing Cookies: Used for personalized advertising (with your consent)
You can manage cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.
Parental Guidance: We recommend parental supervision for users between 13-18 when using astrological services.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Adequate data protection laws in destination countries
- Standard contractual clauses with international partners
- Regular monitoring of data protection standards
Third-Party Services
CC Avenue Integration
We use CC Avenue as our primary payment gateway. CC Avenue's privacy practices are governed by their own privacy policy, which can be found at: https://astrosight.ai/privacy-policy.
Other Third Parties
We may integrate with other third-party services for analytics, communication, and service enhancement. Each third party operates under their own privacy policies.
Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page with an updated "Last updated" date
- Sending email notifications for material changes
- In-app notifications for significant policy updates
Your continued use of our services after changes constitutes acceptance of the updated policy.
Disclaimer on Astrological Consultations
Important Notice: While we are committed to protecting your data and privacy during consultations, please note that:
- Astrological information is viewed by our verified astrologers and quality assurance team
- You assume responsibility and risk when sharing sensitive information during consultations
- Apply reasonable judgment when providing financial or highly personal details to astrologers
- AstroSight does not guarantee the accuracy of astrological predictions
- All consultations are for entertainment and guidance purposes only
Contact Information
If you have any questions about this Privacy Policy or our practices, please contact us at:
Email: admin@astrosight.ai
Address: AstroSight Services Pvt Ltd, 27th Cross, Purnapragnya Layout, Poornapragna Housing Society L, Poornapragna Housing Society Layout, Bengaluru, Karnataka 560061, India
Phone: +918660128377
Website: https://astrosight.ai
Effective Date: This Privacy Policy is effective as of the date last updated above.
By using AstroSight, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.